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After Sale Service

Customer Satisfaction Is The Precondition For All Next Successes

After-Sale Services As One Of The Most Effective Elements Of Industry And Trade May Have A Great Role In Development Of Any Company. Thus, Culturalization In Presenting Desirable Services And Goods And Achieving The Satisfaction Of Customers Is Among The Measures That Have Been Included In Agenda Of This Group Toward Customer-Centrism.
Proper After-Sale Services Guarantee Remaining At Market. We Are Of This Opinion That The Ground For Sale Of The First Equipment Is Established Through Sale Department. However, For Sale Of Next Equipment, After-Sale Services Unit Plays A Prominent Role. In Case Low Attention Is Paid To The Concept Of After-Sale Services, The Market That Has Been Achieved Difficultly Will Be Lost And Re-Penetration To These Markets Is Much More Difficult Than The Primary Entrance.
Since Building Trust Should Be Regarded As The Most Important Concern In The Realm Of After-Sale Services, Having Developed Proper Approaches For Increase Of Speed And Quality Of Services And Decreases Of Period For Realization, We Have Tried Utmost To Meet The Full Satisfaction Of Customers And Their Building Trust.

For This Purpose And For Optimized Operation Toward Customer-Centrism Of The Plan For Division Of Regions Has Been Put Into Effect. This Project Has Been Developed Aiming At Creation Of Sense Of Being Distinguished And Respecting The Customers And Achievement Of More Trust By Customers And Benefiting From Great Services By The Customers.

Considering The Above Statements, Internal Organizing Has Been Made Based On Provisional Regions. Each Region Is Covered By The Respective Supervisor That Established Direct Relation With Its Customers And Plays A Prominent Role In Follow Up Of And Responding To All Requests Indicated By Customers By Considering The Professional Criteria Of Customer-Centrism And Protecting The Rights Of The Customers.

In Order To Provide Useful Services Of The Highest Quality, Technical Experts Of This Unit Constantly Undergo Scientific, Applicable And Technical Training As Well. The Quality Of Their Performance For Serving The Customers Is Evaluated For Supervision And Control Of Central System Of After-Sale Services.

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